Coast Up questions, answered

Coast Up is a moving-related discovery service. It checks your authorized email for signs of organizations connected to your previous address, then gives you a prioritized list with verified official websites so you can review and update each one yourself.

Adults who are moving or have recently moved and want help remembering which organizations may still have an old address on file.

Any time around your move. Running it before moving day gives you more time to update accounts before new statements, cards, notices or deliveries are generated.

Using Coast Up before moving day gives you more time to review accounts and update addresses before future statements, notices, replacement cards or deliveries are generated. You can also use Coast Up after moving to catch accounts you may have missed.

Yes, as long as searchable email related to your previous address still exists. What Coast Up can find depends on the email available through the provider and the account history that remains in your mailbox.

Coast Up is currently designed primarily for U.S. residential moves and U.S. mailing addresses.

Yes. You enter your previous address, your new address and your moving date.

Yes. Coast Up is often used after a move to catch accounts that were missed.

No. Coast Up does not forward, hold or handle physical mail.

No. Forwarding changes where mail is delivered for a limited time. Coast Up helps you find organizations whose own records may still contain your old address.

No. Coast Up does not log into third-party accounts or submit address changes on your behalf.

Yes. You make each address change directly with the organization, then mark it complete in Coast Up.

Your inbox is where statements, receipts, policy notices and shipping confirmations arrive. Those messages are the practical evidence of which organizations are connected to your previous address.

Gmail and Outlook / Microsoft (including Hotmail, Live and Microsoft 365) are supported today. iCloud Mail is coming soon. Yahoo, AOL, Fastmail, Zoho and other IMAP providers are not supported yet.

Yes, up to 2 unique email inboxes per purchase.

Yes. You can mix supported providers, up to 2 unique email inboxes per purchase.

Up to 2 unique email inboxes per purchase.

iCloud Mail support is coming soon. Apple requires an app-specific password for third-party iCloud Mail connections, so Coast Up would never ask for your normal Apple Account password.

No. Gmail and Microsoft use secure provider authorization.

No. Coast Up does not send email from your mailbox.

No. Coast Up does not delete, move or modify your messages.

No. Coast Up runs a targeted search for signals connected to your previous address and is designed to retrieve only the minimum fields needed for discovery — a temporary message identifier, sender and date.

No. Attachments are not processed in the current version.

Only for the scan. After each completed scan, Coast Up requests removal of the mailbox access for that inbox. Your 60-day results access does not mean your inbox stays connected for 60 days.

Yes. You can disconnect a connected inbox yourself at any time from the connected-inboxes screen.

You can disconnect it yourself at any time. Coast Up also automatically removes stale connected-mailbox access after approximately 24 hours if a scan is not running. You can reconnect later if you still have an eligible scan.

Gmail and Outlook / Microsoft are currently supported, and iCloud is coming soon. You can tell us which additional provider you use on the Coast Up homepage so we can prioritize future integrations.

Coast Up uses address-validation technology to help standardize U.S. mailing addresses. If a suggested standardized address differs meaningfully from what you entered, you can review the recommendation before using it.

Your previous address is used for email discovery. Your destination also helps Coast Up surface relevant state and local move requirements from verified official government sources where available. Your full street address is not sent to the organization-resolution AI.

Coast Up can surface destination-based state and local move requirements from verified official government sources where available. Requirements vary by jurisdiction and may not be exhaustive, so you should confirm anything that applies to your circumstances with the official source.

Signals in your authorized email that connect an organization to your previous address.

Coast Up is designed to request only a temporary message identifier, the sender and the date. Sender addresses are reduced to organization domains, and message identifiers are used only briefly for deduplication.

Two customer-initiated scans are included with your purchase.

So you can run one scan now and keep a second for later — for example after connecting a different inbox or remembering another email account.

No. There is no continuous monitoring. Scans only run when you start them, and mailbox access is removed after each completed scan.

Coast Up organizes the findings into your results, then requests removal of the mailbox access used for that scan.

Yes, if you have a scan remaining and your results access period is active.

Yes. Scan 2 can use a different supported inbox, and its findings are added to your existing results.

Timing varies by email provider, mailbox history and how many possible organizations need to be reviewed. Some scans finish quickly while others can take several minutes.

No. The 60 days is your results-access period. Mailbox access is removed after each successful scan.

It means email evidence connected that organization with your previous-address search.

No. Coast Up cannot see an organization's live account records. A result is a prompt to review, not proof.

No. Coast Up identifies email evidence connecting an organization to your previous-address search. It cannot see the current address stored inside the organization's live account system.

Older email evidence still references the previous address. If you already updated it, simply mark it complete.

Your old address may never have appeared in searchable email from that organization, the message may no longer exist, or the account may have been created after you moved.

If no searchable email from that organization contains your previous address, there is no evidence for Coast Up to surface. That's also why the paid Essentials experience includes category-level High-Risk Accounts to Double-Check. Those reminders help you review important account types that may not produce detectable previous-address email evidence.

They order your work. High Priority covers accounts where an outdated address tends to matter most, such as financial and insurance records. Recommended is worth updating soon. Review is a lower-stakes check.

Coast Up verifies official website links before showing them, so you are not searching for the right site. Third-party websites can still change at any time.

No. A referral link never changes your price; you pay the normal customer price. The business that shared it may receive one complimentary Coast Up client credit if enough people purchase through their link, and they never see your identity, email, addresses or results.

No. A partner only sees whether a gift link is unused, sent, redeemed or revoked. Your connected email, addresses, findings and results are never shared with them.

No. Coast Up surfaces what email evidence supports and cannot guarantee complete discovery.

That can happen if your inbox contains no searchable evidence of your previous address. The scan still counts as used, and you can run your second scan with another inbox.

Yes. Completion tracking is built in so you can see what is left.

60 days from when your results first become available.

Results access ends. We recommend finishing your updates, or saving what you need, before then.

Coast Up does not ask for or store your normal email password.

No. It is purpose-limited and removed after each completed scan.

No. Coast Up does not intentionally request or retain message bodies, snippets, subjects or recipients.

No. Attachments are not processed in the current version.

Your account/login email, your move details, which inboxes were connected and when, organization domains and aggregate match counts, your results (organization, category, priority, official website, completion status) and payment metadata from Stripe. Coast Up does not store card numbers.

Yes. An AI service helps classify public organization domains and organize your results.

For organization resolution, AI receives organization-level information such as a sender domain and proposed company name. For destination requirement lookup, Coast Up may use the destination city and state to locate verified official government information. It is not intended to receive your street address, mailbox content, full messages, or attachments for those functions.

No. Coast Up does not sell connected mailbox contents or customer addresses to advertisers and does not use connected mailbox data for targeted advertising.

Email info@coastupai.com and describe your request.

No. Coast Up is a one-time purchase with no recurring charges.

Up to 2 unique email inboxes per purchase, 2 customer-initiated scans, your prioritized results with verified official websites, completion tracking, and 60 days of results access.

No. Card details are entered on Stripe's secure checkout page. Coast Up stores only payment metadata such as identifiers, amount, currency and status.

Because Coast Up is an on-demand digital scan, purchases are non-refundable once your first scan has begun or results have been generated, except where required by law. See the Refund Policy for details.

Coast Up is an on-demand digital service. Once a scan begins, provider and processing work has started and the service is being delivered. A successful scan may return many organizations, a few organizations or no organizations. See the Refund Policy for full details.

Contact info@coastupai.com and we will review duplicate charges and payment errors.

Contact info@coastupai.com. If a verified technical problem prevents Coast Up from providing the purchased service, we will work with you on a resolution, including a refund where appropriate.

Only if you are legally authorized to access it. Connecting a mailbox you are not authorized to use is not permitted.

No. Coast Up is an independent service and is not affiliated with or endorsed by USPS.

No. Coast Up connects to supported email providers, but is independent and not endorsed by them.

Email info@coastupai.com.