FREQUENTLY ASKED QUESTIONS

SILENT WAITLIST

1: What makes the Silent Waitlist different from regular waitlists?

The Silent Waitlist automatically notifies clients of available or rescheduled appointments based on their preferred days and times. It’s the first system of its kind, designed to fill openings instantly without manual tracking and manual calls and texts.

2: How do clients get on the waitlist?

Customers can join the waitlist automatically when they respond to a “Reschedule” or “Notify me of an opening” message from your business. No forms or extra effort are needed.

3: How does it integrate with my calendar?

It syncs with your existing calendar (Google, Outlook, or other popular systems) and automatically tracks open slots in real-time.

4: What happens if the first person doesn’t confirm a slot?

They have 60 minutes to confirm. If they don’t, the next person in the waitlist is notified until the slot is filled.

5: Do I need extra software for this?

No — it’s fully managed within Coastup AI and your existing calendar setup.

Silent Reputation

1: What does Silent Reputation do?
Silent Reputation automatically identifies satisfied clients and encourages them to leave positive reviews on platforms like Google. Negative feedback is routed privately to you so you can handle it directly.
2: Will it post reviews automatically?
Yes — happy clients (4 out of 5 stars or higher) are guided with a link to leave a review, making it quick and easy for them to post.
3: Can it work with my current software?
Absolutely. It integrates with your existing customer management systems without disrupting your workflow.
4: How does it improve my business?
Businesses with strong online reviews see up to 31% more new customers, and this system ensures your best experiences are highlighted publicly while managing negative feedback privately.
5: Do clients need to opt-in?
No, it works automatically for clients after their appointment or service completion, using the information already in your system.

24-Hour Appointment Booking & Reminders

1: Can customers book outside of business hours?

Yes! Clients can book anytime, day or night, and it automatically syncs with your calendar.

2: Will this work with my existing calendar?

Yes — Google Calendar, Outlook, and other common systems are fully supported.

3: How do reminders work?

After booking, clients receive an instant confirmation and a reminder 24 hours before their appointment.

4: What if a client wants to reschedule?

They simply reply to the reminder, and the Silent Waitlist automatically activates to fill the open slot.

5: How does this benefit my business?

It increases bookings, reduces no-shows by 29% on average, and frees your staff from chasing confirmations manually.

AI Chat Bot

1: What can the AI Chatbot do?

The AI Chatbot handles client inquiries, booking, FAQs, and can even provide information about your services automatically — saving you hours of manual communication.

2: Does it replace other services?

The Chatbot works alongside the Silent Waitlist, Appointment Booking, and Silent Reputation systems. It can handle some missed calls and questions, but it’s most powerful when combined with your other services.

3: Can the Chatbot integrate with my website or social media?

Yes — it can be embedded directly on your website, and integrated with social media messaging platforms for automated responses.

4: How does it improve customer experience?

Clients get instant answers anytime, which increases engagement and conversion while reducing staff workload.

5: Do I need to manage it manually?

No — it’s fully automated. You can review analytics and adjust responses if needed, but the AI handles most interactions on its own.

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