Coast Up Refund Policy
1. What you purchase
Coast Up is a one-time digital purchase delivered on demand. Your purchase includes up to 2 customer-initiated scans, up to 2 unique email inboxes per purchase and 60 days of results access beginning when initial results become available.
2. When a scan begins
For purposes of this policy, a Coast Up scan begins when you affirmatively select Start Scan and Coast Up begins processing the connected mailbox or mailboxes you selected.
3. Non-refundable once the first scan begins
Once the first scan begins, the purchase is non-refundable, except where a refund is required by applicable law or where Coast Up confirms that a technical failure prevents delivery of the purchased service.
A successful scan has been delivered even when it returns few organizations or zero organizations.
4. Situations that are not a basis for a refund
After the service begins, these are not refundable reasons:
- changing your mind
- already having updated some organizations
- receiving fewer findings than expected
- a particular organization not being found
- an organization being missing because related email is unavailable
- choosing not to use Scan 2
- not finishing review of results
- a third-party organization changing its website or update procedure
- the access period expiring because review was not completed in time
5. Situations we will review
- a duplicate charge
- a payment-processing error
- Coast Up cannot provide the purchased service because of a verified Coast Up technical failure
- applicable law requires a refund
If a refund is approved, it will generally be returned through the original payment method. Processing time after Coast Up submits the refund is controlled by the payment processor and financial institution.
6. Partner Referral Program credits
Coast Up Partner Referral Program credits are sold to businesses in bulk at a per-credit price and are a one-time purchase, not a subscription.
- A credit that a client has already redeemed is non-refundable, because the Coast Up has been delivered to that client.
- Unredeemed credits, including credits attached to a gift link that has not been used, may be reviewed for a refund on request.
- Refunds are issued to the purchasing partner only. A client’s redeemed Coast Up is not withdrawn or altered by a partner refund.
- A complimentary introductory client credit is not purchased, has no cash value and is not refundable. If a purchase that qualified a partner for that credit is later refunded or disputed, an unredeemed complimentary credit may be revoked; a complimentary credit a client has already redeemed is never withdrawn from that client. See the Partner Referral Program Terms.
7. Your rights
Nothing in this Refund Policy limits rights or remedies that cannot legally be waived.
If something went wrong with your purchase, we would appreciate the chance to look into it first — contacting us is usually the fastest path to a resolution.
8. How to request a review
Email info@coastupai.com with the email address used at checkout and a short description of the issue.
See also our Terms of Service and Privacy Policy.